Privacy Policy
Stoop is a neighborhood guide for Chicago and Ann Arbor. This policy covers the Stoop mobile app and this website, and explains what we collect, why we collect it, and how to make us delete it. We do not sell your personal information, and we do not run advertising.
1. What we collect
Only what the app needs to work:
- Your account. An email address and password when you sign up. Passwords are handled by Amazon Cognito and are never visible to us.
- What you tell us you care about. Your home neighborhood, the places and topics you follow, stories you save, and sources you mute.
- What you submit. News tips and community events you send in, including whether you asked to be shown as an anonymous neighbor, plus any reports you file about a post.
- Your profile, if you fill it in. A display name, username, short bio, and avatar. All optional.
- Waitlist signups. If you enter your email on this website, we store that address and the date, and nothing else.
We do not collect your precise device location. Neighborhoods are chosen by you from a list, not detected from where your phone is.
2. Why we collect it
To show you your neighborhood rather than everyone's: your saved stories, follows, and home neighborhood decide what appears on your Today screen. Reports and mutes let us keep the guide usable. Your email lets you sign in and lets us reach you about the service.
3. Who else sees it
Stoop runs on Amazon Web Services, which stores this data on our behalf. The website and its waitlist run on Railway. Those two providers are the only companies that hold your personal information for us.
We may disclose information if the law requires it, or where it is necessary to protect someone's safety.
4. Content from other publishers
Stoop links out to local news outlets, venues, and ticketing sites. When you open one of those links you are on that publisher's site, under their privacy policy, not ours. We do not pass them anything about you, but they may collect their own data once you arrive.
5. Keeping and deleting your data
We keep your account data for as long as your account exists. You can delete your account from inside the app, which removes your profile, saved stories, follows, mutes, and submitted posts. To leave the website waitlist, email us and we will remove your address.
6. Children
Stoop is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us information, email us and we will delete it.
7. Changes to this policy
If this policy changes in a way that materially affects you, we will update the date at the top of this page and, where it matters, tell you in the app.
8. Contact
Questions about this policy, or a request to see or delete your data? Email hello@stoop.co.